Re: [otrs] Add Additional Search Attribute

You can only search on direct attributes of the ticket and dynamic fields. No other user data is associated with the ticket. On Tue, Oct 16, 2012 at 11:08 AM, Nick Lapp wrote:

Sorry, I should have been more specific, the field I want to search by is not in the dropdown list of options. I would like to add additional options to that dropdown .****

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*Nick Lapp* | IT Operations Specialist Nick.Lapp@imesd.k12.or.us *InterMountain ESD* | www.imesd.k12.or.us | www.intermountaininitiatives.org 541.966.3183* voice* | 541.969.2400* cell* | 541.966.3231* fax*

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Tuesday, October 16, 2012 8:05 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Add Additional Search Attribute****

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Click plus.****

On Tue, Oct 16, 2012 at 11:02 AM, Nick Lapp wrote:****

Is it possible to add another search attribute to the ticket search? I’m wanting to search all tickets based on a user attribute other than CustomerID and Customer User Login.****

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Nick****

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