Re: [otrs] Reject of closed tickets not properly working

Hi Gabriele, This is done : http://bugs.otrs.org/show_bug.cgi?id=2225 BR, Laurent MINOST Le lundi 27 août 2007 à 10:17 +0200, Gabriele D'Andrea a écrit :

Hi Laurent, too late ;) ... I just closed the bug, maybe it's better if you open up a new one, guess it'll be clearer to understand and maybe will get more atttention than a messed up one!

Bye Gabriele

----- Original Message ----- From: Laurent Minost To: User questions and discussions about OTRS.org Sent: Monday, August 27, 2007 10:03 AM Subject: Re: [otrs] Reject of closed tickets not properly working

Hi,

Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ?

BR,

Laurent MINOST

Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit :

> Yeh you are right, now I marked my bug asd invalid and closed it. > > Gabriele > > ----- Original Message ----- > From: "André Bauer" > To: "User questions and discussions about OTRS.org" > Sent: Saturday, August 25, 2007 3:18 AM > Subject: Re: [otrs] Reject of closed tickets not properly working > > > > Guten Tag Gabriele D'Andrea. > > > > Maybe it would be a good idea to close the bug report for 2.1.7 ;-) > > > > > > > > -- > > Mit freundlichen Grüssen > > André Bauer > > System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4 > > > > > > > > > > > >> Well, in effect in OTRS 2.1.7 the function works correctly, if I add the > >> reject automatic response to the queue, the customer gets informed that > >> the > >> ticket has been rejected, and the ticket stays closed. > >> I reported a bug for 2.1.7, cause I thought that a rejected message > >> shouldn't be attached to the ticket, but now I understand that this is > >> the > >> expected behaviour. > >> Anyway it's been useful all the same...seems it helped founding out a > >> real > >> bug in version 2.2 :) > > > >> Bye > >> Gabriele > > > >> ----- Original Message ----- > >> From: "André Bauer" > >> To: "User questions and discussions about OTRS.org" > >> Sent: Thursday, August 23, 2007 2:03 PM > >> Subject: Re: [otrs] Reject of closed tickets not properly working > > > > > >>> Hi Laurent Minost, > >>> > >>> LM> I can confirm this behaviour also, I've just got the same thing a > >>> few > >>> LM> minutes ago to test if this setting was working correctly and how > >>> LM> customer is told that his ticket has been rejected. > >>> > >>> I think this is an OTRS 2.2.2 only bug because it worked for me for > >>> months in OTRS 2.1.7. > >>> > >>> In 2.1.7 you should check if you have done all needed steps in reject > >>> configuration. > >>> > >>> 1.) Set "Follow up Option:" in "[ Queue ]" to "Reject". > >>> 2.) Create entry in your language in "[ Auto Responses ]". > >>> 3.) Connect auto response to queue via "[ Auto Responses <-> Queue ]" > >>> > >>> > >>> > >>> > >>> Since using OTRS 2.2.2 i have similar problems: > >>> > >>> http://bugs.otrs.org/show_bug.cgi?id=2191 > >>> > >>> > >>> LM> Laurent > >>> > >>> -- > >>> Greets > >>> André Bauer > >>> monotek@gmx.net > >>> > >>> > >>> > >>> System: > >>> Ubuntu 6.06.1/Apache 2.0.55-MOD_PERL/MySQL 5.0.21/OTRS 2.2.2 > >>> > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support or consulting for your OTRS system? > >>> => http://www.otrs.com/ > >>> > >>> > >>> > >>> > >>> > >>> > > > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support or consulting for your OTRS system? > > =>> http://www.otrs.com/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/

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