[otrs] Unlock Ticket

Hello! Please help me. Our company test OTRS. Question: I create queue with unlock ticket time out 1 minute. I wait rather then 1 hour. Ticket not unlock. I try run UnlockTickets.pl and it`s not work. %./UnlockTickets.pl --all UnlockTickets.pl - unlock tickets Copyright (c) 2001-2006 OTRS GmbH, http//otrs.org/ Unlock all tickets: % What I do incorrect?