Re: [otrs] Append Messages to a OTRS ticket with subject line intact

no. That would just create another article. But that article might have the ticket flow if it's a reply. On Mon, May 27, 2013 at 10:04 AM, Kaushal Shriyan wrote:

Hi,

I am running OTRS version 3.2.7 on CentOS Linux Version 6.4. Is there a way to append conversation in OTRS whenever any end customer replies to the specific ticket keeping the subject line intact( also includes ticket #)?

Regards,

Kaushal

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