Hi Frank,
I guess there is no google hit for this because what you want involves the
combination of different functionalities that are available in OTRS.
What you could to is to create a little event-based module or postmaster
filter that pushes a ticket to a given queue if the customer is not in your
customer database. This queue could then have an auto-reply, maybe, or you
can just close the ticket and that's it.
If you want, you could also remove those tickets from your system with a
GenericAgent job , for instance weekly.
Would this be what you're looking for?
((enjoy))
-
Michiel Beijen
R&D
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On Wed, Apr 7, 2010 at 2:26 PM, Frank Lahm
Hi list,
if this is FAQish I apologize, just couldn't find the right google terms and nothing related in the manual.
Here's what I'd like to achieve: - I'm collecting emails from a dedicated mail adress "support@doma.in" - I've got a few customer users - I'd like only these to be able to create tickets by mail and everybody else be rejected - currently a ticket is created for eg every spam mail directed at "support@doma.in"
Is there a way?
Thanks!
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