To add a link to the customer navigation - edit the <otrs>\OTRS\Kernal\Output\HTML\Standard\CustomerNavigationBar.dtl file. You will see a section of the file with <!-- dtl:block:Item --> Insert a standard HTML link after the end of the dtl:block:item (which is what builds the standard links) Example: <!-- dtl:block:Item --> <td> <a href="http://www.google.com" target="_blank" onmouseover="window.status='Preferences'; return true;" onmouseout="window.status='';" class="navitem"><img src="/otrs-web/images/Standard/GoogleG.png" alt="Preferences" border="0"><br>Google</a> </td> You'll also need a graphic for the button most likely so add that to the <otrs>\OTRS\var\httpd\htdocs\images\Standard folder The same process applies if you are adding the link to the Admin interface, just use the AdminNavigationBar.dtl Nathan Campbell Manager of Support and Systems Analysis Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Henrik Nydell Sent: Thursday, August 19, 2010 8:26 AM To: otrs@otrs.org Subject: [otrs] Add a frontend link for browsing PDF documents Hi, is there a simple way to add a new icon to the frontend page which links to a page with some PDF docs. I'd like to keep those PDFs within OTRS for authentication purposes. I.e. only authorized customers with ticket reporting credentials should be able to access this page with PDF docs. I'm using OTRS 2.4.7 BTW -- [cid:image001.png@01CB3F8D.875EB2A0] Henrik Nydell [cid:image002.png@01CB3F8D.875EB2A0] Prosilient Technologies AB Årstaängsvägen 25, 3tr - Box 47231, SE-10074 STOCKHOLM Office: +46 (0)8 588 32 600 - Fax: +46 (0)8 731 05 71 Tel: +46 (0)70 984 59 92 - henrik.nydell@prosilient.commailto:henrik.nydell@prosilient.com www.prosilient.comhttp://www.prosilient.com
