Reply to the ticket as per usual and set the next state to be “closed successful”. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Castro Sent: 04 June 2008 20:24 To: otrs Subject: [otrs] Otrs Newbie question Hi, I started to use OTR and i am really liking it. I want to know to to configure otrs to send in the Customer::StateUpdate the text I typed when I closed the ticket. This is important to show the user why I closed the Ticket. Or there is a better way to do it? Best Regards, -- Daniel Castro - דניאל Home Page : www.danielti.com.br MSN: danielti@gmail.com Skype: danielti2005 ICQ : 316727989 Jabber: danielti Linux User: 387864 AOL User: Danielti2005 Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli Deo Gloria