Hey,
I´ve read your mail and I´m missing a thing. Have you already created the
theme in the OTRS Database? If not then there is the problem why it does
not work like you want it to.
You can create the theme in the DB like this. This MYSQL command should
help you to add your theme to the OTRS Database.
insert into theme
(id, theme, valid_id, create_time, create_by, change_time, change_by)
values
(3, 'MyTheme', 1, current_timestamp, 1, current_timestamp, 1);
If you want to change all Themes of existing customer / agents / users you
have to do an update like the guys already wrote.
Have fun
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Ser Iulian Armenta Legorreta
