Ciao Alessandra,
Perdonami se la presente e' una invasione ma visto la risposta di Udo penso
di aver capito male io. Io non ho molta esperienza di programmazione ma se
posso tornarti utile (in italiano) sono a disposizione, specialmente se
invece ho capito bene e la seconda mia proposta e' fattibile (modifica .dtl,
l'altra sui role la vedo pure più complicata).
Scusa ancora e ciao.
Marco Vannini
otrsitalia.net
On Tue, Mar 30, 2010 at 3:44 PM, Udo Bretz
Hello Alessandra,
maybe you are you looking for this: http://doc.otrs.org/2.4/en/html/x944.html
Best regards, Udo
On 29.03.2010 12:57, A.Richetti wrote:
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface.
I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance.
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