Re: [otrs] Notification to customer on move event

2014-10-06 15:18 GMT+02:00 Gerald Young :

I guess. But is the mere act of assigning the queue sufficiently repeatable that you don't want to explain this concept in a reply and just change queues separately?

​Yes, it happens a bit. We're not a high volume site, but gets around 50-70 support tickets each day. I think one or two of them are moved into the evaluation queues, and the people responsible for doing it requested the automatic customer notification. As far as I can see OTRS ​supports this. I just can't make it work. Any hints? Lars