Yes that¹s how it works. I¹m not sure you do anything other than set up
OTRS as documented. We map each queue to an email alias; not sure that¹s
even needed (with header filtering) so long as the ticket can be replied to
and you are pulling mail in with OTRS via pop3postmaster.pl or equivalent.
HTH,
Andy
On 2/15/07 11:35 AM, "Amit Jain"
Hello,
Can the customer directly reply to the ticket via email instead of using customer interface.? If yes what settings are to be done.
Regards, Amit Jain
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