Re: [otrs] Creating duplicate Customer Login screen

14 Jan 2009


      Assuming that your laptop runs Windows you can just download and run the
Windows installer. That will also setup MySQL and a webserver, so you
wouldn't have to worry about that.
After that I would manually configure a minimal setup: maybe you can create
and use a test mailbox, define a few queues and a few users.
Please do try to keep the OTRS and modules version numbers aligned between
the production and other environments, that is, unless you want to test a
new version before installing it on production.

Regards and good luck
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Wed, Jan 14, 2009 at 12:14, bis  wrote:
...
Michael that is a splendid suggestion! Actually I wanted to do that anyway
but was intimidated as I have never installed a copy before. How do I set up
a small, simple testing environment on my desktop?
Regards
--- On Wed, 14/1/09, Michiel Beijen  wrote:
...
From: Michiel Beijen 
Subject: Re: [otrs] Creating duplicate Customer Login screen
To: "User questions and discussions about OTRS." 
Date: Wednesday, 14 January, 2009, 10:42 AM
The very best way to achieve this is to set up a separate
test environment.
You did not specify what kind of testing you want to
perform; but generally
you should separate testing and production activities if
possible.
One of the benefits of using open source software is that
no one is going to
bill you for licenses for an extra test or development
environment;
depending on the software you use this can be tens of
thousands of dollars.
If you want to set up a small development/testing
environment you can run
OTRS on your laptop if there is no other hardware
available; it does not
require a lot of resources so this is a viable alternative.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jan 13, 2009 at 19:22, bis
 wrote:
...
Hi my query is about the Login page for customers at
/otrs/customer.pl
What I want to do is to create a duplicate page with
exactly the same
functionality, which can be logged in to through the
front end by users etc.
for testing purposes
How do I go about doing this?
Thanks a lot
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