Please note that you're using an old OTRS version, we released the 3.x
series in November last year. You really should try that instead, it's much
nicer.
If you find it too much work to install OTRS either sign up for
http://otrsondemand.com or hire us to do it for you. Turnkey at this point
is just a great way to try out an old version of OTRS; and apparently it has
some other issues too, now.
--
Mike
On Fri, Jun 24, 2011 at 09:41, Nils Leideck
Hi Robert,
both files have to be writeable by the webserver.
Cheers, Nils
On 24.06.2011, at 07:46, Robert Woodworth wrote:
Please take a look at this and tell me if there is any way to recover.****
I think I bricked my install.****
** **
I installed the Turnkey Linux OTRS appliance.****
It seemed to install OK.****
Connecting to the admin dashboard was a pain because this system didn’t follow the documentation but I got around that.****
** **
My problems started when I started troubleshooting why mail wasn’t arriving and opening tickets.****
** **
I noticed an error about bad permissions on "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm"****
This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the target wasn’t there.****
I thought I would be brilliant and just touch the file and copy the permissions from****
/var/lib/otrs/Config/ZZZAAuto.pm****
** **
Suddenly, when I clicked on the Admin icon on the webpage I got:****
*[ OTRS https://192.168.215.8/otrs/index.pl? ]*****
*Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!***
*Comment:*
*Bug Report:*
****
*Traceback:*
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011
Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Traceback (1230): Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300 Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31****
** **
Undoing what I did has not fixed anything.****
Is there ANY hope of recovery ? ---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs