We are currently evaluating OTRS. I was wondering if any of the current users are allowing their customers to manage their own tickets - view status and history. Everyone I have seen so far is only receiving submissions via a form and replying via email. I believe OTRS has this functionality, but I haven't seen anyone using it. If an OTRS user is utilizing the customer interface, please direct me to your support site. I would like to see what the OTRS solution looks like from the customer's perspective. Thanks for your help. Travis Murdock Cloudmark 415-543-1220 ext. 207 - work 650-740-6055 - cell travis@cloudmark.com _____ I've stopped 13,505 spam messages. You can too! Get your free, safe spam protection at www.cloudmark.com http://www.cloudmark.com/spamnet?v1 http://www.cloudmark.com/
