Dear all, We've thought of a nice feature in OTRS that we miss thus far. Sometimes you don't want to respond to a customer too fast for different reasons such as a) The customer might get used to be helped within the minute or be number 1 priority. b) The customer might think all jobs won't take up too much time since last time you also fixed it in a matter of minutes. What we would like to do is compose an e-mail answer and have it send (for example) half an hour or a few hours later. Just like the auto-reminder function we would like to set a date and time for the reply to be sent. I could not find any sendmail arguments to schedule the e-mail. If anybody knows anything like it please let me know. I'm thinking of a sort of generic agent being cronned which selects the e-mails not sent yet and to be sent and actually sends them and changes the state to "Sent". We are willing to develop this as a plugin or code donation. We only need some help in starting this up. So, is sendmail the way to schedule the e-mails, or the generic agent? I'd be happy to hear your ideas. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! [cid:image001.jpg@01CA8231.9C885830] Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NLmailto:NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS
