[otrs] Escalation

Following from my last e-mail does anyone have escalation working within their OTRS system successfully. Need to implements different levels of SLAs and appropriate escalation notifications. I.E. if a ticket not responded to in a set time then higher level notified. Would appreciate any help or assistance on this one Many thanks Gary Kilmister, Data Centre Manager, IFL Email: gary@internetf.co.uk T: +44 (0)161 275 1100 D: +44 (0)161 275 1107 F: +44 (0)161 209 8427 www.internetf.co.uk ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636