Hi, On 14.07.2010, at 21:44, Martin Waichman wrote:
I`m trying to configure an OTRS instance, but i need to send the notification to the user via Mail and SMS, I have an address to send the email to SMS, but I can`t find how to configure one user with two address. Someone made this kind of configuration ??
In the current version of OTRS you do not have this option as a native option - like email1, email2, etc… You could try - as a quick and dirty workaround - to just fill the email field with two email addresses separated by comma. nils.leideck@leidex.net, nils.leideck@otrs.com This does work but you definitively have to test the ticket creation process on your installation (by phone AND incoming email). Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project