Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net _____ From: Brett Gruchow Sent: Tuesday, June 13, 2006 10:21 PM To: 'otrs-request@otrs.org' Subject: FW: Trouble with Windows Okay, This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error. Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html Someone told me how to change the config.pm to make it work on windows. I need that information again as I don't seem to have that e-mail. Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow. Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 http://www.myweather.net/ MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net