[otrs] Show closed tickets to agents, include description/notes in report

I would like to be able to allow agents to toggle showing closed tickets in the status view, as well as include the next description in a report. I've googled and bumped around in sysconfig and have not been able to find anything definitive... Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.