Re: [otrs] How can admin see tickets locked by others?

Oleg Polovinkin wrote:

I'm admin of OTRS. I need to periodically check for list of locked tickets, analyse, who locked it, when. And sometimes I need to unlock some locked ticket. Auto-unlock is not what I need, I need to have possibility to do it manually.

Is it possible?

You could set up some searches, butt the easiest solution is probably to enable the StatusView module. http://lists.otrs.org/pipermail/otrs/2007-June/019210.html Nils Breunese.