Re: [otrs] OTRS 3.1 Additional customer informations in TicketZoom view

16 Oct 2012


      Thanks...but where do you access this "customer admin module" (excuse 
me, i'm pretty new with OTRS, a lot of things to discover...) ?


Philippe

Le 16/10/2012 15:38, Bogdan Iosif a écrit :
...
I recently asked about this and found out that any customer 
information that is provided in the customer admin module for a 
customer will show up in that side bar widget. Personally, I tested 
this exactly with the Comment field.
On Tue, Oct 16, 2012 at 4:32 PM, YOKEL Philippe 
mailto:philippe.yokel@ferber-software.fr> wrote:
Hello,
I'd like to add some more customer informations on the side bar
    widget in the ticket zoom view.
    I actually have the default firstname, name, user name and mail,
    and I want to add the comment field.
    I took a look at the AgentTicketZoom.dtl file and see this section :
    # show customer info table
    <!-- dtl:block:CustomerTable -->
                        $Data{"CustomerTable"}
    <!-- dtl:block:CustomerTable -->
Where is defined the CutomerTable ? I saw many times that it would
    eventually be in the config.pm.... but there's nothing in that
    file that talk about the customerTable (I can copy/past this file
    content if needed).
thanks for your help.
Philippe
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