Give it a try to OTRS -
Managerhttp://sourceforge.net/project/showfiles.php?group_id=188838&package_id=2209...,
maybe it does not have all the reports you request but you'll find most of
them and some other
On Sat, Mar 28, 2009 at 9:02 AM, Luca Maranzano
Hi all, we are using OTRS 2.3.4 and we are very happy with it! We are in the need to generate a report with the following data: - For all the ticket of the last month in a particular Queue: - date and time of creation time - subject of the ticket - date and time of closing time - operator who worked on the ticket - (if possible) time elapsed between open and close time
We have tryed the Stat module but without success. Is it possibile or is it necessary to query directly the Database?
Thank you in advance. Kind regards, Luca
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia