Hi S,
There is a good tool named otrs-manager (tokaware.com) that we were promised
to have a release 0.6 a long time ago but the old one (0.54) does some of
the stats that you need.
PS: does enyone knows if people at tokaware still exists or has news on them
?
MV
On Fri, Dec 24, 2010 at 6:28 AM, shrikant k
hello all,
I am facing some problem in generation of stats as my boss want to show the performance in stats. I wanted to generate a stat which shows numbwer of tickets in each queue,number of ticket closed in each queue,number of ticket escalated in each queue, and number of ticket crossed the solution time in each queue
looks similar like this
total number of tickets | closed |escalated | number of tickets expired solution time queue1 queue2 queue3
any help in generating such kind of stats
thanks & Regards shrikant
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