Tabitha,
Are you using pre-canned responses, auto-responses or notifications? Those
are the three possible areas where you would need to modify the response
template, I believe.
On 3/1/07 06:13, "Tabitha Stang"
Hi,
My company is evaluating OTRS for use. Unfortunately I¹ve run into a major problem. When I answer a test mail, the format is so:
================================= [salutation I created]
[body of the customer mail]
[OTRS response that I chose]
[OTRS predefined signature I created] =================================
We need the format order to be ³top-posted² as below:
================================= [salutation I created]
[OTRS response that I chose]
[OTRS predefined signature I created]
[body of the customer mail] =================================
How do we change this?
Thanks!
Tabitha Stang cleverbridge AG
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