For the II question:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=334
for the first you should probably go to mod Customerxxxxdtl
MV
On Mon, Oct 26, 2009 at 4:59 PM, Sarper SARIDAL
Hi all,
Is it possible to disable the TO field while creating a ticket?
Or set it as a predefined field and not allow users to change... (hashed field)
2 nd question is it possible to set service type field to a MUST field.
It is really urgent for me if someone has an answer or a workaround solution it will be great!
Sarper
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