[otrs] Vieuwing More info in the queue vieuw

Hi, is it possible to add some information in a ticket in the queue view like first human response time, Owner and last answer time . Whcih file do we have to modify ? Is it possible to add the priority in the result when you do a ticket search . It it possible to make a stat profile showing the NEW to OPEN (response) and NEW to RESOLUTION (close) time. Thx in advance _________________________________________________________________ Découvrez vite le nouveau Hotmail ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm