I didnt, thanks! This works for what I wanted. Im new to otrs and im implementing it on my company.
Is there a way to choose the columns shown on the results?
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Marco Vannini
Enviado el: viernes, 06 de mayo de 2011 09:46 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Stats to report ticket-id and its description
did you tought to make a search with the criteria you need from the console and then export the results in csv to process data in other tools (ie excel) ?
MV
On Fri, May 6, 2011 at 3:37 PM, Augusto Garcia | CGTEC S.A.