Hi, On 07.05.2010, at 18:17, Christopher Lee wrote:
I administer our OTRS system. One of the things I do it when a ticket hits the raw queue I move it into the correct queue. When this is done I become the “owner” of the ticket. The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too. Is there anyway to change the owner back to none instead of myself as the admin of OTRS?
please search in the SysConfig for "ForceOwnerResetOnMove" ... this will reset the owner of a ticket to "root@localhost" (or whatever user id 1 is) after a ticket has been moved. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project