Re: [otrs] tickets

Hi, 18/09/2015 20:29 - LQ Marshall wrote:

On Fri, Sep 18, 2015 at 12:20 PM, Robert Recchia wrote:

...

  Our old ticket system use to round robin all the tickets to all the available reps.  What I mean is if were 100 tickets and 4 people it would automatically assign each user 25 tickets.

I ?believe? that the OTRS.com group has already developed such a module (check www.otrs.com). There are some obvious issues with the solution.

It is called OTRS Ticket Allocation see here [1]https://www.otrs.com/otrs-business-solution-feature/ticket-allocation/ -- Florian [1] https://www.otrs.com/otrs-business-solution-feature/ticket-allocation/