What version of OTRS are you using?
As per my experience you just add your Dynamic Field and as soon as it is
used you can find it in stats.
In other forums, there is a mention that some guy was using Article Dynamic
Fields, are you sure you are creating Ticket Dynamic Fields and not other
types of fields.
https://forums.otterhub.org/viewtopic.php?t=19480
Regards.
2018-06-12 13:30 GMT-06:00 Nick Bright
On 6/12/2018 1:02 PM, Alvaro Cordero wrote:
Hello Nick, it is posible, it should be as simple as creating a new stat of object TicketAccumulation and use your Dynamic Fields as Filters or as Columns.
As I said in my OP, no such column filter is available; that's what I'm asking for help with.
I suspect that I've missed a SysConfig parameter somewhere, or something.
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