Re: [otrs] How to remove individual postings (not tickets)?

Hello

From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone El abr 7, 2015 1:15 PM, "Frank Thommen" escribió:

Hi,

I'm sure this has already been asked in the past but I don't seem able to find any appropriate postings:

How can I remove individual mails/postings (/not/ complete tickets!) in OTRS tickets?

Background is, that due to technical problems I have several tickets with dozens of intermixed duplicate entries which makes these tickets almost unreadable and unusable. I'd like to remove the duplicate entries from these tickets. I don't care if this is done through the webgui or directly in the database. (But I have never dealt with the OTRS database directly so far)

I'm using OTRS 3.2.9 on CentOS 5 with MySQL.

Thanks in advance Frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs