I've had this same issue - it doesn't seem that the dates can be dynamically set in OTRS when running reports. I haven't been able to figure out what's wrong with my stats config, so I suspect it's something in the code, but I know about as much perl as my 7 year-old sister so I haven't been able to look into this further. Perhaps this could be filed as a bug? Or mayhap there's already a bug open about it. I wrote about this issue about a month ago but there doesn't seem to be a clear resolution. ~Jadon Jodi Lowe wrote:
Hi,
I've setup a Stat to show how many tickets have been closed per Q per Agent.
I am able to select the Agents I want to include, the Q's I wish to see and the between Dates to include in the search.
However no matter what date I select as the from date it's completely ignored and uses the default date set when the Stat was edited. The only way I can select a new date is to edit the Stat and change the closed date. Does anyone know how to correct this problem in the Stats?
I've been considering writing my own PHP & Database queries to pull stats, but haven't had time. The stats tool seems much easier to use, if I could get the date working.
Cheers,
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