Ok I think, the follow up has different filter match ,which I didnt set. Now its done. On 17-04-2013 PM 01:27, Darshak Modi wrote:
Hello I hadconfigured post-master filter so all mails from company domain are set to sender type Agent. Still in ticket details, I see sender is listed as Customer . See the logs below
Filter: 'SetSenderType' Set param 'X-OTRS-SenderType' to 'Agent' (Message-ID: <516E5485.1050901
The sender was earlier added as customer but its not setas invalid. But as per above log its applying the filter and marking Agent but still in GUI, in ticket details, in sender column I can see Customer. Thanks darshak
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