On 07/29/2010 01:42 PM, Egor Tsilenko wrote:
On 07/29/2010 01:11 PM, Egor Tsilenko wrote:
On 07/28/2010 12:36 PM, Torsten Thau wrote:
Hi,
I've tried to search Customer in Owner field. Everything seems to be ok, but when I click select button to add customer to Config Item nothing happen (Owner field became cleared). Is it a bug?
There's no bug. It is most likely related to a wrong/incomplete customer user backend configuration. If I remember right you should take care, that the CustomerKey (e.g. 'uid') for the customer user backend is also configured as CustomerUserSearchField.
regards, Torsten Thau
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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ What I've got in config.pm
# customer uniq id CustomerKey => 'login',
# customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
Everything seems to be ok, but doesn't work :) By the way what is CustomerUserListFields?
-- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink
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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Sorry, the right one config.pm with mapping:
# customer uniq id CustomerKey => 'login',
# customer # CustomerID => 'customer_id', CustomerValid => 'valid_id', CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'], CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ], CustomerUserSearchPrefix => '*', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['email'], CustomerUserNameFields => [ 'salutation', 'first_name', 'last_name' ], CustomerUserEmailUniqCheck => 0,
Map => [
# note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ], # [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0 ], # [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'customer_id', 1, 1, 'var', '', 0 ], [ 'UserCompanyID', 'CompanyID', 'company_id', 0, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'AddressU', 'AddressU', 'address_u', 1, 1, 'var', '', 0 ], [ 'AddressF', 'AddressF', 'address_f', 1, 1, 'var', '', 0 ], [ 'AddressP', 'AddressP', 'address_p', 1, 1, 'var', '', 0 ], [ 'Contacts', 'Conatcts', 'contacts', 1, 1, 'var', '', 0 ], [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ],
Any ideas what is wrong here? -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink
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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ I've attached screenshot of this issue. When I've tried to search Owner -- everything is ok, but when I've tried to click 'select button' nothing is happen (only refresh of the page). What is wrong with my config?
Thanks in advance -- Мой Круг - Егор Циленко http://bg8s.moikrug.ru/?from=userlinkЕгор Циленко http://bg8s.moikrug.ru/?from=userlink
