Re: [otrs] SetPermissions.sh

Eric, Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem. Notice the lines I commented out. I then reloaded apache2 and everything worked fine. vi /etc/apache2/conf.d/otrs2 # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/" Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl # # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # </IfModule> PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl ErrorDocument 404 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI +FollowSymLinks PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all <IfModule mod_rewrite.c> RewriteEngine On RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l RewriteRule ^.*$ /otrs-web/maintainance.html </IfModule> </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> Thanks, Mark Novak On Tue, Feb 2, 2010 at 10:16 AM, Eric Banks wrote:

Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, February 02, 2010 2:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858

-- Michiel Beijen R&D

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On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks wrote:

...

I checked and I have Apache2::Reload installed but I don't have Apache::Reload installed and I try to install it but it errors out, do I need both of them?

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of

Nils

...

Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi,

On 01.02.2010, at 22:17, Eric Banks wrote:

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine?

If unsure you can use the cpan to verify.

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

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