Re: [otrs] PostmasterFilter: Regexp not working

do you see any action regarding this in the logs? On Fri, Jun 24, 2011 at 9:28 AM, wrote:

Hi,

Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-(

Hmm. Wait. Is this Postmaster Filter possible? ---8< --- Match: Header 1: Subject ---> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail Account Set: Header 1: X-OTRS-Queue --> another queue esp. for this filter ---8< ---

So, is X-OTRS-Queue set after receiving the mail (and before running through postmaster filter)? Postmaster Mail account is set to "Dispatching by selected Queue" ...

Regards, Jan Dreyer

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Friday, June 24, 2011 3:02 PM To: otrs@otrs.org Subject: Re: [otrs] PostmasterFilter: Regexp not working

* Ralf Hildebrandt :

...

* Jan.Dreyer@bertelsmann.de :

...

Hello,

we are using the postmaster filter very excessively (having more than 100). Some regexp are really not failure-proof.

But I thought this one (looking at subject line) is:

---8< ---

(\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)

Damn, didn't see the other |

So it's either: (\D|^)123_Cust(\D|$) or (\D|^)123(\D).*(\D)Cust(\D|$)

The second part of the regexp should match!

# echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)" Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**

yup, it's matching!

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs