thanks for answer. is it possible - manually in configuration - to hide any other ways for example on a service request ticket field Recovery Start Time: ? how others handle this type of requirement ? norbert On Aug 6, 2010, at 12:39 AM, Nils Leideck - ITSM wrote:
Hi,
On 04.08.2010, at 11:47, Norbert Bede wrote:
i'm little confused, because there are some fields which has own reason to use on incidents, but not usable on problems or general question ticket. I'm looking for something as record type (separate layout on the same object), where each record type should have own layout. this way informations are the same database but not influence users on fields which are not on the right place.
is there somenthing similar in otrs ?
I am afraid, not yet in the standard framework.
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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