I had same problem and for the moment I put a .htaccess file in directory where i have installer.pl file. In the .htaccess put allow from all ; it's not a very good solution but it work and after you can adapt you .htaccess file. Do the same for images directory. Richard From: edcarlsen@cox.netTo: otrs@otrs.orgDate: Wed, 29 Nov 2006 21:30:57 -0600Subject: [otrs] OTRS Installation Problems All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen _________________________________________________________________ Exprimez-vous : créez la page d'accueil qui vous ressemble avec Live.com. http://www.live.com/getstarted