Hi Willian,
Please have a look into SysConfig below path:
Ticket -> Core::PostMaster -- PostmasterDefaultQueue Best Regards,
Sujeeva Tissaarachchi
From: Willian Silva
To: User questions and discussions about OTRS.
Sent: Thursday, 2 June 2016, 22:51
Subject: Re: [otrs] Set default ticket type for queue - OTRS 5
Ok Leonardo, thanks !
2016-06-02 10:32 GMT-03:00 Leonardo Certuche :
Hello,
You can accomplish that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html
On 2 June 2016 at 07:42, Willian Silva wrote:
Hi guys.
Can I set a default ticket type for a single queue in sysconfig ?
Regards,
Willian Silva.
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