Re: [otrs] Ticket::Frontend::Overview::PreviewArticleTypeExpanded

:) Thanks. I would've never guessed that. I really tried to read the sources and determine where those configs take effect but haven't managed to get an answer by myself On Wed, Jun 26, 2013 at 3:45 PM, Gerald Young wrote:

When viewing Queue or Status View in L mode (upper right hand corner of the list), there is an article selected to view. By default, it's the latest article. However, if you want to view it in a method that shows, for instance, the last customer response, or a note-report or note-summary, here is where you'd be able to choose that.

Incidentally, this is only the "first" article shown. Other articles are selectable from the overview.

On Wed, Jun 26, 2013 at 5:21 AM, Bogdan Iosif wrote:

...

Hi list,

Does anyone know where I can see the effect of this configuration?

Configuration: Ticket::Frontend::Overview::PreviewArticleTypeExpanded Help text: Defines wich article type should be expanded when entering the overview. If nothing defined, latest article will be expanded.

Thanks, Bogdan

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs