maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines.... ;-)) Li otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround?
Thanks in advance for any help,
--
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