Re: [otrs] Email Issues - OTRS - Google Mail

Hi Ramsey, Actually this is not at all difficult. You can change the mail settings via otrs/index.pl?Action=AdminMailAccount If pop3s is not available as an option, please run bin/otrs.checkModules from the command line and install needed options. If you use SMTPS for outgoing mail, you can change the configuration via SysConfig > Framework > Core::Sendmail. Make sure you specify port 465 for Google Mail, otherwise you won't be able to connect. -- Michiel On Fri, Sep 18, 2009 at 12:05 AM, Ramsey Allison wrote:

Hello, I am using OTRS on a linux box. We recently changed on company mail to google and now am unable to send/receive mail to OTRS. I can view the mail in my google account but it is not making it to OTRS. Where in the otrs directory can I view the mail host name? Is there a setting to select SSL?

PostMaster Mail Account Settings: Type:pop3s Username:xxx@techsupport.org Password:xxxx Host:pop.gmail.com Trusted:yes Dispatching:Dispatching by specific Queue Queue:Support Valid:valid

*Incoming Mail (POP3) Server - requires SSL:* pop.gmail.com *Use SSL*: Yes *Port*: 995 *Outgoing Mail (SMTP) Server - requires TLS:* smtp.gmail.com(use authentication) *Use Authentication*: Yes *Use STARTTLS*: Yes (some clients call this SSL) *Port*: 465 or 587

-- Ramsey Allison

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