I think that you should run a genericagent job setting costumerNO=XYZ
filtering message from johndoe
On Tue, May 19, 2009 at 6:50 AM, Tim Bos
In a previous message, someone said that when you change the customerID on a user, it will update all the old tickets from that user automatically...
I tried this, and it didn’t work. This is what I did:
1: Create new Customer called XYZ (customerID = xyz)
2: Create new user called John Doe, with a customer ID of XYZ and email of John@Doe.com
Doesn’t this mean that ALL older tickets from John@Doe.com should automatically come under this Customer Company and user??
If not, how can I go back and update all the tickets so that they’re under the right customer. There’s over 200 tickets that I want to correctly assign to this customer.
Thanks.
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