Hi Jason, You need to enable agents in stats via SysConfig -> Frontend::Agent::Stats -> UseAgentElementInStats Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason B. Loven Sent: Tuesday, December 21, 2010 2:36 PM To: User questions and discussions about OTRS. Subject: [otrs] Stats question So I went into stats and tried to create a ticketlist report to show open tickets by tech...But either my install is broken or I'm blind since I can't find a field that shows who owns the ticket or who it's locked to. Can anyone shed some light? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jloven@caisoft.commailto:jloven@caisoft.com Web: http://www.caisoft.com/blocked::http://www.cainetserv.com/