
Hi On 20.08.2009, at 20:12, James Burk wrote:
Usually the Salutation goes first, then your response and then the signature. Anyway, TicketViewCompose::ResponseFormat allows you to order the content of your responses. Hope this helps; not 100% sure I understand the issue.
He wants TOFU. "Text Over, Fullquote Under" But, Good looking out Jim! You are absolutely right.
Hi, I have a problem with the signature of my tickets. The signing is being presented to the end of the ticket, not the beginning when I reply to the email. How can I do to configure OTRS so that I have the signature at the beginning of the ticket.
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