10 Dec
2010
10 Dec
'10
11:08 a.m.
Hi,
In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):
<!-- dtl:block:CustomerTable -->
<p>
<hr>
<b>$Text{"Customer Info"}:</b>
$Data{"CustomerTable"}
http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg">
</p>
<!-- dtl:block:CustomerTable -->
And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.
Lars