I notice the same error this morning when I tried to do an email reply to
a submitted ticket. Unlike yours, over the weekend, I upgraded from OTRS
2.1.5 to OTRS 2.2.0. I also upgraded available Perl modules. I also
checked & DNS lookups are working correctly.
In order to get around the issue, I copied:
/usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm
/usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Resolver/Base.pm
from previous version before the Perl upgrade. I cloned the system before
OTRS upgrade.
Now OTRS is working again. So looks like my Perl upgrade actually broke
something. I know it is not the best way to fix it, but OTRS is up ;-)
Hope this help.
Thanks,
Eric
Silva Costa
Hi All
When I try to Reply to a ticket I get
this:
Software error:
Modification of a read-only value attempted at
/usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47.
For help, please send mail to the webmaster
(root <at> localhost.localdomain), giving
this error message and the time and date of the error.
We have been using OTRS for more than 3 months
now, with no problem. Today we got this, with no aparent motive.
Does anyone know how to fix this?
Thank you,Miguel
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