[otrs] ACL Ticket Type-Service

6 Oct 2011

      Hello

I have try to make an ACL, to restrict the use of the services depending of
the ticket type.

Like this

  $Self->{TicketAcl}->{'ACL-tipos'}
= {
       Properties => {
       Ticket=>{
        Type => ['Requerimientos'], },
 },
   PossibleNot => {
            # possible ticket options
            Ticket => {
            Service => ['[RegExp]^.*',],  #Clear the list first
        },
    },
    Possible => {
            # possible ticket options
            Ticket => {
            Service => ['[RegExp]^.Requerimientos*',], #Adding the ticket
types
        },
    },
  };

But I need your help whit this.

The services are

Requerimientos::Accesos
Requerimientos::software
Requerimientos::*

I don't nkow how to use wildcards on the ACL

Thanks for your help

Carlos Gallego

[otrs] ACL Ticket Type-Service

Carlos Andrés Gallego Arboleda