Hi I am trying to restrict the number of SLAs shown in the dropdown depending on the service selected with ACL. I used code Possible => { Ticket =>{ SLA => ['Customer Query'], }, }; Is SLA the correct reference as this does not seem to work. Have been able to limit services based on queue selected. Louis Becker Project Control Manager T +264 855 550 000 C +264 855 510 136 F +264 855 202 010 Louis.Becker@leo.na http://www.leo.na From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: 09 June 2010 11:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] Help on a postmaster filter Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: I don't want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accounts@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int. That one should create a ticket How can modifiy the From statement in order to make "and not curracc@wipo.int" Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
