Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed

Thanks, I have created one notification, but it doesn´t work. Is there a way to test it or trace which could be the problem. I am using 2.4.4 Agustín. De: Michiel Beijen [mailto:mb@otrs.org] Enviado el: jueves, 29 de octubre de 2009 2:03 Para: adelanda@inmagusa.com; User questions and discussions about OTRS. Asunto: Re: [otrs] How to configure a notification to let a group of people know that a ticket was closed Hi Augustin, Please check the section under Notification (Event Based). Here you'll find what you need. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil wrote: Hello, I have a question: How can I configure OTRS so that it sends an email to the customer and to a group of people when this ticket is closed. Thanks, Agustín. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/